GDPR data protection requests
We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Use the following options to exercise your rights regarding the personal data we have stored about you.
How we process your request When you submit a Data Subject Access Request (DSAR) via our compliance page, our compliance provider Consentmo processes your IP address and email exclusively to fulfill your request. Further details can be found in Consentmo's Data Processing Policy.
Access personal data
Using the link below, you can request a report containing all the personal information we store about you. We will respond within 30 days.
Response time: We will respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you accordingly.
Correct personal data
If your account details are inaccurate, update or correct them via the link below.
Right to be forgotten
Use this option if you want to remove your personal and other data from our shop. Please note that this process will delete your account, meaning you will no longer be able to access or use it.
Important: Some information may be retained if required by law or for legitimate purposes (e.g., taxes, fraud prevention, and security).
Manage privacy preferences
You can customize your experience by specifying exactly which types of cookies and technologies we are allowed to use (e.g., enable analytics, disable marketing). You can update these specific settings at any time.
Withdraw consent
You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This applies to your future use of our shop and stops data collection for optional purposes.
Right to restriction of processing / Right to object
You may request the restriction or temporary cessation of the processing of your personal data under certain circumstances. Please contact us at You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at
You may request the restriction or temporary cessation of the processing of your personal data under certain circumstances. Please contact us at {dpo_email} for assistance.
📧 info@bertundhugo.de
Contact information
If you have any questions about your personal data or privacy rights, please contact our Data Protection Officer (DPO) at:
Email: info@bertundhugo.de
Address: Ulica Staneta Bokala 19, 4270 Jesenice, Slovenia
Right to lodge a complaint
If you believe that we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.